Man with Van Barnet Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Barnet provides removal and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

Customer means the individual or business who requests and pays for the services.

Company means Man with Van Barnet, the provider of the services.

Services means any removal, transportation, loading, unloading, packing, unpacking, or related services supplied by the Company.

Goods means the items, belongings, furniture, equipment or other property which the Company agrees to move or handle.

Contract means the agreement between the Customer and the Company comprising the confirmed booking and these Terms and Conditions.

2. Scope of Services

The Company provides man and van removal services, including but not limited to household removals, small office moves, collection and delivery of items, and related loading and unloading. The precise scope of work will be as agreed at the time of booking and confirmed by the Company.

Any additional work requested on the day of service that falls outside the agreed scope, such as extra stops, additional items or extended time, may be accepted at the Companys discretion and may incur further charges.

3. Booking Process

3.1 Bookings can be made by the Customer by contacting the Company and providing all required information, including collection and delivery addresses, access details, dates, times, and an accurate description of the Goods and volume to be moved.

3.2 The Company will provide an estimate or quotation based on the information supplied. This estimate or quotation is not binding if the information provided by the Customer is incomplete, inaccurate, or changes before the service date.

3.3 A booking is only confirmed when the Customer has accepted the quotation or agreed rate and the Company has acknowledged the booking. The Company may, at its discretion, request a deposit or full prepayment before confirming the booking.

3.4 The Customer is responsible for ensuring that all details given at the time of booking are correct. Any changes to date, time, addresses or the volume of Goods must be communicated to the Company as soon as possible and may result in a revised quotation or additional charges.

4. Access, Parking and Service Conditions

4.1 The Customer must ensure that there is suitable access at both the collection and delivery addresses, including adequate parking space for the vehicle and safe access to and from the property.

4.2 Any parking charges, permits or penalties incurred as a result of inadequate arrangements or restrictions at the premises will be the responsibility of the Customer and may be added to the final invoice.

4.3 The Customer must inform the Company in advance of any access issues that may affect the service, such as narrow roads, low bridges, height restrictions, limited loading areas, or internal obstacles like narrow staircases.

4.4 The Company reserves the right to refuse or suspend services where access is unsafe, unlawful, or significantly different from that described at the time of booking. In such cases, waiting time or cancellation charges may apply.

5. Customer Responsibilities

5.1 The Customer is responsible for properly packing and securing all Goods unless the Company has specifically agreed to provide packing services.

5.2 The Customer must ensure that all Goods to be moved are ready for transport at the agreed time and that all drawers, cupboards, and appliances are emptied as appropriate, unless expressly agreed otherwise.

5.3 The Customer must remove and disconnect any fixtures, fittings, appliances and electrical items before the service unless otherwise agreed. The Company does not undertake specialist disconnection or reconnection of gas, electrical or plumbing services.

5.4 The Customer must ensure that no prohibited, hazardous or illegal items are included in the Goods. This includes, but is not limited to, flammable materials, explosives, chemicals, firearms, illegal substances and perishable foodstuffs.

6. Payments and Charges

6.1 Charges may be based on an hourly rate, a fixed price quotation, or a combination of both, as communicated to the Customer at the time of booking.

6.2 Unless otherwise agreed, payment is due on completion of the Services on the same day. The Company may, at its discretion, require full or partial payment in advance, particularly for larger moves or long-distance work.

6.3 The Customer authorises the Company to add to the final invoice any additional charges that reasonably arise during the performance of the Services, including but not limited to waiting time, extra labour, additional mileage, unforeseen parking costs or tolls.

6.4 If payment is not made when due, the Company reserves the right to charge interest on the outstanding amount and to withhold delivery of Goods until full payment is received. The Company may also charge reasonable storage fees if delivery is delayed by non-payment.

6.5 All prices are quoted exclusive of any applicable taxes or charges that may be imposed by law, unless expressly stated otherwise.

7. Cancellations and Amendments

7.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as early as possible. Cancellation charges may apply depending on the notice period given.

7.2 The Company reserves the right to apply the following cancellation terms, unless otherwise agreed in writing:

a. More than 72 hours notice before the scheduled start time: no cancellation fee may apply, other than any non-refundable deposit already paid.

b. Between 24 and 72 hours notice: the Company may charge up to 50 percent of the estimated service cost.

c. Less than 24 hours notice or failure to provide access on arrival: the Company may charge up to 100 percent of the estimated service cost.

7.3 If the Customer needs to change the date, time or addresses, the Company will try to accommodate the request subject to availability. Changes may result in a revised quotation or additional charges.

7.4 The Company may cancel or postpone the Services due to circumstances beyond its reasonable control, including severe weather, accidents, vehicle breakdown, illness, or other events of force majeure. In such cases, the Company will seek to rearrange the booking at the earliest convenient date and no cancellation fee will be payable by the Customer.

8. Insurance and Liability

8.1 The Company will take reasonable care in handling and transporting the Goods. However, the Customer acknowledges that some risk of damage or loss is inherent in removal services.

8.2 The Companys liability for loss of or damage to Goods, however arising, will be limited to a reasonable amount per item or per consignment, subject to any applicable insurance arrangements disclosed by the Company. The Customer may request details of any standard cover available.

8.3 The Company will not be liable for:

a. Loss or damage arising from the Customers failure to pack Goods adequately or to secure loose or fragile items.

b. Damage to items where a defect, weakness or pre-existing damage exists, including but not limited to assembled flat-pack furniture, chipboard items, and items that are inherently fragile.

c. Loss or damage involving prohibited or misdescribed items.

d. Any indirect or consequential loss, including loss of profits, loss of income, or loss of opportunity.

8.4 The Customer is responsible for promptly checking the condition of Goods at delivery. Any apparent loss or damage must be notified to the Company as soon as reasonably practicable and in any event within a reasonable period after completion of the Services.

8.5 The Company does not exclude or limit its liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by law.

9. Excluded Items and Special Risks

9.1 The Company does not accept liability for the loss of or damage to precious stones, jewellery, valuable documents, money, or items of exceptional value unless specifically declared and agreed in writing before the move and, where appropriate, additional charges for specialist handling have been paid.

9.2 If such items are included in the Goods without prior disclosure, the Customer does so at their own risk and the Company accepts no responsibility for any related loss or damage.

10. Waste and Disposal Regulations

10.1 The Company provides removal and transport services and is not a waste carrier for domestic refuse or commercial waste unless expressly agreed and appropriately licensed.

10.2 The Customer must not present waste, rubbish, hazardous materials, or items intended for disposal unless the Company has specifically agreed to handle these and is permitted to do so under applicable waste regulations.

10.3 Where the Company agrees to remove items for disposal, it will do so in accordance with relevant environmental and waste management laws. Additional charges may apply for disposal, recycling, or special handling of bulky or restricted items such as fridges, mattresses or electrical goods.

10.4 The Company reserves the right to refuse to carry items that it reasonably believes are hazardous, illegal, contaminated or otherwise unsuitable for transport.

11. Delays and Waiting Time

11.1 The Company will use reasonable efforts to adhere to agreed dates and times but does not guarantee specific arrival or completion times. Times given are estimates and may be affected by traffic, weather, access conditions and other factors beyond the Companys control.

11.2 If delays arise due to the Customers actions or inactions, including lack of access, incomplete packing, or waiting for keys, the Company may charge waiting time at its standard hourly rates.

12. Complaints and Dispute Resolution

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

12.2 The Customer should provide full details of the complaint, including any relevant times, dates and evidence. The Company will aim to respond within a reasonable timeframe and seek a fair resolution.

13. Personal Data

13.1 The Company may collect and process personal information from the Customer for the purposes of managing bookings, providing Services, handling payments, and complying with legal obligations.

13.2 The Company will take reasonable steps to protect personal data and will not sell or disclose it to third parties except where necessary to deliver the Services or as required by law.

14. Variation of Terms

14.1 The Company may amend these Terms and Conditions from time to time. The version applicable to any Contract will be the version in force at the time the booking is confirmed.

14.2 Any variation to these Terms and Conditions requested by the Customer will only be effective if agreed by the Company in writing.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Services or these Terms and Conditions.

16. Severability

If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these Terms and Conditions.

17. Entire Agreement

These Terms and Conditions, together with the details of the confirmed booking and any written variations agreed by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.