Man With Van Barnet Service Terms and Conditions
These service terms and conditions set out the basis on which Man With Van Barnet provides moving, transport, loading, unloading, collection, and related van services to customers in the UK. By placing a booking, confirming a quotation, or allowing our team to begin work, you agree that these terms will apply unless we have expressly agreed otherwise in writing. These terms are designed to be clear, fair, and practical, while protecting both the customer and the service provider throughout the moving process.
For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider trading as Man With Van Barnet, and references to “you” and “your” mean the customer, business, or person making the booking or receiving the service. These terms apply to domestic moves, single-item transport, office relocations, student moves, and similar van-based services, subject to availability and suitability of the vehicle, crew, and access arrangements.
Any quotation or estimate is based on the information provided by you at the time of enquiry, including item volume, access conditions, dates, waiting time, parking restrictions, and any special handling requirements. If the information changes before or during the job, we may need to revise the price, crew size, timing, or vehicle type. A quotation does not become binding until it is accepted by us and, where required, a deposit or booking confirmation has been received.
Booking Process
All bookings for man with van Barnet services must be made through an approved booking channel and are subject to acceptance by us. When you request a service, you must provide accurate and complete details about the items to be moved, the collection and delivery addresses, floor levels, lift access, parking availability, time windows, and any items that are heavy, fragile, hazardous, or unusually large. We rely on this information to allocate the correct resources and plan the job safely.
Once we review your request, we may provide a quotation, an estimated duration, or a confirmed fixed price depending on the nature of the work. A booking is only secured when we confirm it and, where applicable, you pay the required deposit. Until that point, availability cannot be guaranteed. We reserve the right to refuse or cancel a booking if the work is unsafe, unlawful, outside our service capability, or materially different from the information originally supplied.
It is your responsibility to ensure that someone is present at both collection and delivery locations, unless alternative arrangements have been agreed in advance. You must also ensure that access is available and suitable for the vehicle and crew. If access is restricted, delayed, or impossible because of incorrect information, we may charge for waiting time, aborted attendance, or additional labour. In some cases, we may re-schedule the job if a safe and lawful service cannot be delivered on the day.
Payments and Charges
The price for man with a van Barnet services will be based on the agreed quotation, estimate, or hourly rate, plus any additional charges that arise from changes in scope, waiting time, congestion, tolls, parking fees, storage, disposal costs, or extra labour requested by you. Unless stated otherwise, all prices are exclusive of VAT where applicable. Any revised charges will be explained where reasonably possible before they are incurred.
Payment must be made in full by the time the job is completed unless we have agreed a different arrangement in writing. We may require a deposit, part-payment, or pre-authorisation before the move begins. If payment is declined, delayed, reversed, or not made in accordance with the agreed terms, we may suspend performance, retain goods where lawful and appropriate, or recover our reasonable costs in accordance with applicable law.
Where time-based charging applies, the clock may start when we arrive at the agreed location or when the crew begins work, whichever is earlier under the booking terms, and it may continue while we are waiting for access, instructions, or clearance to proceed. If you request additional stops, extra carrying distance, dismantling, reassembly, or repeated handling, these may be charged separately. Any discount or promotional offer is valid only for the period and conditions stated at the time of booking.
Cancellations, Rescheduling, and Delays
You may cancel or request a reschedule, but this must be done within the notice period stated in your booking confirmation where applicable. If no specific notice period is stated, you should notify us as early as possible. Cancellations made close to the service date may result in a cancellation fee to cover administration, crew allocation, and lost time. If the crew has already been dispatched, additional charges may apply.
We may cancel or reschedule a booking where circumstances beyond our reasonable control make performance impractical or unsafe. This includes severe weather, traffic disruption, vehicle breakdown, road closures, accidents, staff illness, industrial action, fire, flood, or other events outside our control. We will use reasonable efforts to offer an alternative date or time, but we are not liable for losses arising from such events to the fullest extent permitted by law.
If you are delayed or fail to be present at the agreed time, we may charge waiting time or abort the service if the delay becomes excessive. We will aim to work within the agreed schedule, but moving work is subject to conditions on the day, including traffic, access, and the complexity of the items. Any arrival or completion time is an estimate unless we have expressly agreed a guaranteed time slot in writing.
Customer Responsibilities
As the customer, you must ensure that all items are properly packed, secured, and clearly identified unless we have agreed to pack them ourselves. Fragile items should be protected using suitable materials and labelled where appropriate. You must remove or secure loose components, drain appliances where necessary, and take reasonable steps to prevent damage arising from inadequate preparation. We are not responsible for damage caused by poor packing or unsuitable containers supplied by you.
You must not include prohibited goods in the move without telling us beforehand. Prohibited goods may include illegal items, firearms, ammunition, hazardous chemicals, asbestos, gas canisters, explosive substances, perishable goods, live animals, and anything else that may be unsafe, unlawful, or unsuitable for transport. If such items are discovered, we may refuse to move them and may terminate the booking if necessary. Any resulting costs or losses may be charged to you where permitted by law.
It is also your responsibility to arrange any necessary permits, building access permissions, parking suspensions, or site clearances unless we have agreed in writing to assist. If we are prevented from parking or accessing the property because such arrangements have not been made, any delay, penalty, parking charge, or abortive attendance may be charged to you. You should also keep valuables, passports, cash, jewellery, and documents with you unless specifically covered by a separate written arrangement.
Liability and Insurance
We will take reasonable care when providing Man With Van Barnet services and handling your items, but our liability is limited under these terms and in accordance with applicable UK law. We are not liable for loss or damage caused by events outside our control, by the inherent nature of the goods, by inadequate packing, by undisclosed defects, or by your failure to follow our instructions. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
Where we are responsible for proven loss or damage, our liability will normally be limited to the reasonable repair cost, replacement cost, or declared value of the affected item, subject to any insurance cover arranged and any exclusions that apply. We do not accept liability for indirect or consequential losses, including loss of profit, loss of business, missed deadlines, emotional distress, or other similar losses, except where such exclusion is not permitted by law.
Any claim for damage or loss must be reported to us as soon as reasonably possible and, where practical, before the goods are unloaded or shortly after completion of the service. You should retain packaging, damaged items, and any supporting evidence, as we may need these to assess the claim. Failure to notify us promptly may affect our ability to investigate and may reduce or exclude any compensation that might otherwise be available.
Waste Regulations and Disposal
Where our van service in Barnet includes the removal, disposal, or clearance of unwanted items, you must ensure that the waste is accurately described and legally suitable for collection. We will only transport and dispose of waste in accordance with applicable UK waste regulations, including requirements relating to duty of care, authorised waste carriers, and permitted disposal sites. You must not ask us to dispose of waste unlawfully or in a way that could breach environmental law.
If waste is collected as part of a clearance service, ownership and responsibility for the waste pass to us only to the extent necessary for lawful transport and disposal under the agreed service. We may refuse items that are hazardous, contaminated, or subject to special handling requirements unless this has been agreed in advance and all legal conditions are met. Any additional disposal costs, site charges, or segregation costs caused by inaccurate description or undisclosed materials may be passed on to you.
You remain responsible for ensuring that items presented as waste are not mistakenly included if they are to be retained, reused, or donated. We are not liable for disputes arising from items that were not clearly identified at the time of collection. If we suspect that waste has been misdescribed or may contain restricted materials, we may pause the service, request clarification, or decline removal until the matter has been resolved in a lawful manner.
Property Access, Damage, and Site Conditions
We will exercise reasonable skill and care when moving furniture and goods through doorways, stairwells, lifts, hallways, and external access routes. However, you acknowledge that some damage risk may arise when large or awkward items are moved through restricted spaces. You should notify us in advance of any narrow access, low ceilings, fragile fittings, or surfaces that require protection. If we recommend dismantling or alternative handling and you decline, you do so at your own risk.
We are not responsible for pre-existing damage to property or goods, nor for minor scuffs, scratches, or marks that arise from normal handling where reasonable care has been taken. If you ask us to move an item that is too large for the access route and it becomes damaged because you insisted it be moved without alternative measures, liability may be limited or excluded to the extent allowed by law. We may refuse to move items if the risk is unacceptably high.
Where flooring, walls, doors, lifts, or communal areas require special protection, you should tell us in advance so that appropriate precautions can be considered. Any special protection measures may incur additional charges if they are not included in the original quotation. We will not be responsible for delays caused by building management rules, security checks, or access controls that were not disclosed at the time of booking.
Termination and Suspension
We may suspend or terminate the service immediately if you breach these terms, if the items are unsafe or unlawful to transport, if the site becomes hazardous, or if your behaviour makes it unreasonable to continue. This includes abusive conduct, intimidation, refusal to pay agreed charges, or failure to provide access or accurate instructions. In such cases, we may charge for work already carried out and for any reasonable costs incurred up to the point of termination.
We may also suspend the service if we are awaiting payment, waiting for access, or waiting for legal or safety clarification. If the issue is resolved, we may resume the service at our discretion and subject to any revised timing or charges. Termination or suspension does not affect any rights or remedies that have accrued before the suspension date.
If part of a job has been completed before termination, you remain responsible for the completed element and any associated charges. Where it is lawful and practical to do so, we may place goods into temporary storage or leave them in a safe location, but we will not be obliged to do so unless agreed. Any costs arising from suspension, relocation, or storage may be added to your final invoice.
Governing Law
These terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales unless mandatory law provides otherwise. The courts of England and Wales will have non-exclusive jurisdiction over any dispute arising from the services, although we may choose to pursue debt recovery or enforcement in any competent jurisdiction where permitted by law.
If any part of these terms is found to be unlawful, invalid, or unenforceable, that part will be treated as removed to the minimum extent necessary, and the remaining provisions will continue in full force. Any failure or delay by us in enforcing a right under these terms will not prevent us from enforcing that right later. These terms form the full agreement between you and us in relation to the services unless a separate written contract states otherwise.
By confirming a booking with Man With Van Barnet, you acknowledge that you have read, understood, and accepted these terms and conditions. We recommend that you keep a copy for your records, as it explains how bookings are made, how payments work, what happens if plans change, and how liability and waste responsibilities are handled under a lawful UK service arrangement.